jack App Privacy Policy

Effective date and summary

Effective date: July 2026; this policy applies to jack App, jack APK, and jack Login.

We only keep necessary information; many users in Dhaka read quickly on mobile, so the language is kept simple.

Account data

If you register with jack, name, phone number, email, and login data are needed to operate the account, verify it, and facilitate jack Login.

This information is usually kept while the account is active; if suspicious activity is detected, some logs may remain for up to 90 more days.

• Account creation and verification
• Secure jack Login
• Review support tickets

Device and technical data

jack App may collect which phone it's running on, which Android version, IP address, and crash reports to monitor the app's performance and stability.

This data is typically kept for up to 12 months; it helps detect new APK installs, update issues, and loading errors.

Usage and behavior data

Which page was opened, how long you stayed, and which features you viewed; jack App uses this to fix menus, loading, and app flow.

Logs of this kind may be kept for up to 18 months; if multiple devices sign in, they are merged to detect unfamiliar access.

Contact data

If you message support, email, or contact directly even without a form, that message may be kept in jack Contact to help identify problems.

These are generally kept for up to 24 months; messages, complaints, and responses are viewed together to quickly address older issues.

Cookies and tracking data

Cookies help jack App remember your preferences and keep sessions stable, so you don't have to log in repeatedly, and pages load quickly.

If you want, you can disable cookies from the browser, but some parts may not work properly, especially jack Login and language settings.

• Session cookies
• Save preferences
• Security verification

Who can view data

Internal support team, security team, and authorized technical staff can view data only for work; Dhaka-based users' accounts issues are verified quickly.

Conversations related to bKash, Nagad, or Rocket are only seen to reconcile transactions and are not sold externally.

Your rights

You can ask about your data, correct mistakes, or delete some information, or restrict its use.

• You can see what data you have
• You can correct incorrect data
• You can delete some data
• You can change cookie preferences
• You can file a complaint with support

Contact

If you don't understand privacy, go to the jack Contact page; usually a reply is provided within 1 business day

The bottom line: jack App keeps less data and stores it securely